About the role
The Hotel General Manager will be responsible for the overall leadership, management, and strategic direction of the hotel. The role involves overseeing all hotel departments, including Front Office, Housekeeping, Food and Beverage, Kitchen, Maintenance, Finance, Sales and Marketing, and Human Resources.
The successful candidate will ensure smooth daily operations, maintain high standards of customer service, develop effective business strategies, and ensure the hotel achieves its financial and operational objectives.
The ideal candidate should be a strong leader with excellent hospitality management skills, financial awareness, problem-solving abilities, and a passion for delivering exceptional guest experiences.
Key responsibilities
Oversee the overall daily operations and management of the hotel.
Provide leadership, guidance, and supervision to all departmental heads and employees.
Develop and implement business strategies to increase hotel revenue, profitability, and market share.
Ensure exceptional guest satisfaction and maintain high standards of customer service.
Monitor hotel financial performance, budgets, expenses, and operational costs.
Drive sales, marketing, room occupancy, and business development initiatives.
Supervise Front Office, Housekeeping, Food and Beverage, Kitchen, Maintenance, and other departments.
Ensure compliance with hospitality standards, health and safety regulations, and relevant Kenyan laws.
Recruit, train, motivate, and evaluate hotel employees.
Develop and maintain strong relationships with guests, suppliers, corporate clients, and business partners.
Monitor service quality, hygiene, cleanliness, and maintenance standards.
Prepare regular operational and financial performance reports for management.
Identify opportunities for operational improvements and cost reduction.
Handle major guest complaints and ensure timely resolution.
Promote teamwork, professionalism, accountability, and a positive working environment.
Minimum qualifications
Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
A diploma in Hotel Management or Hospitality Management may be considered alongside substantial relevant experience.
Strong knowledge of hotel operations and hospitality management principles.
Excellent leadership, communication, and interpersonal skills.
Good financial management, budgeting, and business planning skills.
Strong customer service and guest relationship management abilities.
Proficiency in Microsoft Office and hotel management systems.
Knowledge of relevant Kenyan hospitality regulations, health and safety standards, and employment laws.
Required experience
At least 5 years of relevant experience in hotel or hospitality management.
At least 3 years in a senior management position, preferably as a Hotel Manager, Operations Manager, or Assistant General Manager.
Demonstrated ability to manage multiple hotel departments effectively.
Proven experience in budgeting, financial reporting, revenue management, and cost control.
Experience in staff supervision, performance management, and employee development.
A proven track record of improving guest satisfaction and hotel operational performance.
Experience in sales, marketing, business development, and revenue growth will be an added advantage.
Previous experience working in a hotel in Kenya or the East African hospitality industry will be an advantage.
How to apply
Interested and qualified candidates are invited to submit their applications through the hotel's official recruitment portal.
Applicants should provide the following documents:
An updated Curriculum Vitae (CV).
A cover letter expressing interest in the position.
Copies of relevant academic and professional certificates.
Contact details of at least three professional referees.
Applications should be submitted on or before 9 November 2026.
Only shortlisted candidates will be contacted for interviews.
The hotel is an equal opportunity employer and encourages qualified candidates to apply.
Position: Hotel General Manager
Duty Station: Vihiga, Kenya
Employment Type: Full-time
We look forward to receiving applications from qualified and experienced hospitality professionals.