Before you arrive
Check-in & check-out
- Check-in: from 2:00 PM
- Check-out: by 10:30 AM
Early check-in and late check-out are subject to availability — please ask our reservations team.
Reservations & confirmation
Booking requests made on this website are confirmed by our reservations team by email or phone. Your booking is guaranteed once you receive written confirmation.
Cancellation & refunds
Please notify us as early as possible if your plans change. Cancellation terms depend on your rate and season and are stated in your confirmation. Refunds, where applicable, are processed to the original payment method.
Payment information
We accept M-Pesa, cash and major cards at the hotel, and bank transfers for corporate bookings. A deposit may be requested to guarantee some reservations.
Children & extra beds
Children are welcome. Extra beds and cots can be arranged on request, subject to room type.
Hotel policies
- Smoking is permitted only in designated outdoor areas.
- Valid identification is required at check-in.
- Visitors are welcome in public areas; overnight guests must be registered.
- Please respect quiet hours from 10:00 PM to 7:00 AM.
FAQ
Common questions
Dining
Can non-residents dine at the restaurant?
Absolutely. Our restaurant is open to everyone. Table reservations are recommended for groups.
Facilities
Is there parking and Wi-Fi?
Yes — secure on-site parking and complimentary Wi-Fi are available to all guests.
Do you host conferences and weddings?
Yes. We have a conference hall, boardroom and garden lawns for events. Send an enquiry from our Conferences page for a quotation.
Location
Where are you located?
We are at Boyani Market on Kakamega Road, Kisumu. See our Contact page for a map and directions.
Payments
Which payment methods do you accept?
We accept M-Pesa, cash, major cards at the hotel and bank transfers for corporate bookings.
Reservations
How do I book a room?
Use the Book a Room form on our website, call us on +2541800750196, or message us on WhatsApp. Our reservations team will confirm availability and rates.
Location
Directions
Kakamega Road, Boyani Market, Kisumu, Kenya
Tulivu Elegance Hotels is located at Boyani Market on Kakamega Road, north-west of Kisumu city centre.
- From Kisumu CBD: take Kakamega Road towards Kakamega and look for our signage at Boyani Market.
- From Kisumu International Airport: about a 30-minute drive. Airport pickups can be arranged on request.