About the role
The General Supervisor will be responsible for coordinating and supervising the day-to-day activities of the hotel to ensure smooth and efficient operations across all departments.
The successful candidate will work closely with departmental heads and hotel management to monitor staff performance, maintain service standards, ensure cleanliness and safety, address operational challenges, and ensure guests receive excellent service throughout their stay.
The role requires a hands-on professional who can manage employees, coordinate daily assignments, resolve guest concerns, monitor departmental performance, and ensure that hotel policies and procedures are consistently followed.
The General Supervisor will report directly to the Hotel General Manager.
Key responsibilities
Supervise and coordinate daily hotel operations across all departments.
Monitor staff attendance, punctuality, discipline, and performance.
Ensure employees perform their duties effectively and professionally.
Coordinate daily work schedules and allocate responsibilities to staff.
Monitor the performance of Front Office, Housekeeping, Food and Beverage, Kitchen, Maintenance, and other departments.
Ensure high standards of cleanliness, hygiene, presentation, and customer service.
Conduct regular inspections of guest rooms, public areas, restaurant facilities, and other hotel premises.
Handle guest complaints, inquiries, and operational concerns professionally.
Ensure that hotel policies, procedures, and service standards are followed.
Identify operational challenges and report them to the General Manager.
Monitor the use of hotel supplies, equipment, and other resources to minimize wastage.
Coordinate departmental communication and ensure effective teamwork.
Assist in training, coaching, and mentoring hotel employees.
Ensure compliance with occupational health, safety, and food hygiene requirements.
Prepare daily operational reports and communicate important issues to management.
Support management in implementing strategies to improve guest satisfaction and operational efficiency.
Minimum qualifications
Diploma or certificate in Hospitality Management, Hotel Management, Business Administration, or a related field.
Strong understanding of hotel operations and hospitality service standards.
Good leadership, supervisory, and team management skills.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Good customer service and conflict resolution skills.
Ability to coordinate multiple departments and manage competing priorities.
Basic computer skills, including Microsoft Word, Excel, and email.
Knowledge of workplace health, safety, hygiene, and sanitation standards.
Ability to work under pressure, including weekends and public holidays when required.
Required experience
At least 3 years of relevant experience in hotel operations or hospitality management.
At least 2 years of experience in a supervisory or team leadership position.
Previous experience coordinating employees across different hotel departments.
Demonstrated ability to monitor staff performance and enforce workplace standards.
Experience handling guest complaints and resolving operational challenges.
Experience in maintaining hotel cleanliness, hygiene, and service quality.
Knowledge of hotel operations, departmental procedures, and customer service practices.
Experience working in a busy hotel environment will be an added advantage.
Familiarity with hotel management systems and daily operational reporting is desirable.
How to apply
Interested and qualified candidates are invited to submit their applications through the hotel's official recruitment portal.
Applicants should provide the following documents:
An updated Curriculum Vitae (CV).
A cover letter explaining their suitability for the position.
Copies of relevant academic and professional certificates.
Contact details of at least three professional referees.
Applications must be submitted on or before 9 November 2026.
Only shortlisted candidates will be contacted for interviews.
The hotel is an equal opportunity employer and encourages qualified candidates to apply.
Position: General Supervisor
Department: Hotel Management
Duty Station: Kisumu, Kenya
Employment Type: Full-time
Number of Positions: 1
We welcome applications from committed hospitality professionals who can contribute to excellent hotel operations and guest satisfaction.