About the role
The Receptionist will serve as the first point of contact for hotel guests and visitors. The role involves managing front desk operations, handling guest reservations, processing check-ins and check-outs, responding to telephone calls, and providing accurate information about hotel services.
The successful candidates must demonstrate professionalism, excellent communication skills, customer service excellence, and the ability to handle multiple responsibilities in a busy hospitality environment.
Key responsibilities
Welcome and attend to guests professionally.
Handle guest check-ins and check-outs.
Manage room reservations, bookings, and cancellations.
Answer telephone calls, emails, and guest inquiries.
Provide accurate information about hotel facilities, services, and rates.
Maintain accurate guest records and registration information.
Coordinate with housekeeping to ensure rooms are ready for guests.
Handle guest complaints and refer complex matters to management.
Process guest payments and issue receipts where assigned.
Maintain an organized and professional reception area.
Monitor room availability and communicate booking updates.
Ensure guest requests are communicated to relevant departments.
Maintain confidentiality of guest information.
Prepare daily front office reports and shift handover records.
Minimum qualifications
Certificate or diploma in Front Office Operations, Hospitality Management, Tourism, or a related field.
Good spoken and written communication skills.
Excellent customer care and interpersonal skills.
Basic computer literacy and proficiency in Microsoft Office.
Familiarity with hotel reservation and property management systems is desirable.
Good telephone etiquette and professional presentation.
Strong organizational and problem-solving abilities.
Ability to work shifts, weekends, and public holidays.
Required experience
At least 2 years of relevant experience in hotel reception, front office operations, or customer service.
Previous experience handling hotel reservations and guest registration.
Experience using computerized booking or reservation systems is an added advantage.
Demonstrated ability to handle guest complaints professionally.
Experience handling cash, payments, and front office records is desirable.
How to apply
Interested candidates should submit their applications to hrtulivuelegancehotels@gmail.com.
Required documents:
Updated Curriculum Vitae (CV).
Cover letter.
Copies of relevant academic and professional certificates.
Three professional referees.
Position: Receptionist
Number of Positions: 2
Location: Boyani Market, Vihiga County.
Deadline: 9 November 2026.
Only shortlisted candidates will be contacted.